CONTACT.md

Get in Touch

Have questions? Need support? Want to collaborate? We're here to help. Choose your preferred channel below.

Contact Channels

Email Support

Email gateway

Technical support via email

[email protected]
Community Discussions

Discussion board

Ask product and integration questions in public

Open discussions
Bug Reports

Issue tracker

Report reproducible bugs and integration failures

Open issues
Documentation

Documentation portal

Setup guides, billing flow notes, and deployment docs

Read docs

Support Hours

Standard Support
Available for all users and customers
Monday - Friday9:00 - 18:00
Saturday10:00 - 16:00
SundayClosed
Premium Support
Enterprise customers with SLA guarantees
Availability24/7/365
Response TimeUnder 1 hour
PriorityCritical Priority

Quick Answers

What is the average response time?

We typically respond to all inquiries within 24 hours during business days. Premium customers receive responses in under 1 hour.

Do you offer enterprise support?

Yes. Enterprise support is handled through dedicated email workflows and structured issue triage so requests stay traceable from report to resolution.

Can I schedule a demo?

Yes. Send your use case to [email protected] and include the product area you want to review so we can route it correctly.

Where can I find documentation?

Our comprehensive documentation covers all features, APIs, and integrations.

View Docs

Helpful Resources

Documentation
Complete guides and API references
Community Forum
Connect with other developers
Release Notes
Track shipping history and starter changes

Ready to Get Started?

Join thousands of developers building amazing products with UllrAI Lab.